Fix common issues

Missing files, skipped imports, players, codecs and Syphon.

Start with the status message and the export preflight.

A source file is missing

Click Relink… and choose the file in its new location, or remove the item from the queue.

A file was not imported

Read the import report: it gives the reason for every skipped item. Unstitched camera originals must be stitched in the camera app first.

The player does not show 360 or 3D

Leave VR Metadata on Auto, check that the output is equirectangular 2:1 or VR180, and export again. Some players also read file names such as _360_LR.

The detected format is wrong

Change the source format and the 3D layout in the Inspector. The Detected row shows how the format was found.

"Encoder unavailable" for MV-HEVC

The hardware encoder accepts up to 4096 × 4096 pixels per eye. Choose a smaller resolution.

HDR is not available

HDR needs a 10-bit HEVC, MV-HEVC or ProRes codec, sources decoded by macOS and no watermark. See HDR and color.

Syphon does not start

Select a video in the library or the queue so a frame is available, then click Start. In the Free plan a session ends after 20 minutes.

Preview is slow

For files marked Video Conversion Recommended, follow the advice in the badge. Lower the Dome Simulator resolution and close other apps that use the graphics processor.